Patient Bill of Rights & Responsibilities

Virtua provides inpatient and outpatient care on a non-discriminatory basis under Section 1557 of the Affordable Care Act (ACA) of 2010.

All patients are admitted and receive care without regard to their sex, age, disability, race, color, creed, religion, national origin, veteran status, sexual orientation, gender identity or ability to pay.

For issues related to a hospital stay

Quality of care and patient safety are of utmost importance to us at Virtua Health. If you have a concern about a quality or safety issue within one of our acute care (hospital) locations, please contact the appropriate Patient Representative at the number below:

  • Virtua Berlin Emergency Department - 856-322-3434
  • Virtua Camden Emergency Department - 856-246-3581
  • Virtua Marlton: 856-355-6555
  • Virtua Mount Holly: 609-914-6555 ext. 46555
  • Virtua Our Lady of Lourdes: 856-886-6302
  • Virtua Voorhees: 856-247-3555
  • Virtua Willingboro: 609-444-0628

For issues related to your Virtua Medical Group (VMG) office visit

Virtua Medical Group (VMG) is a network of medical and surgical physicians exclusively affiliated with Virtua that are located throughout the region, from primary care to complex medical and surgical specialties. VMG physicians follow Virtua's rigorous standards. If we fall short in any way, we want to hear from you. Call us at 856-355-0340.

You have the right to be notified of your rights and how to file a grievance. Learn more below about the following:

  • Patient Rights
  • Patient Responsibilities
  • Bioethics Committee
  • Advance Directives

Click to view the full Patient Rights document in English or Spanish.

Language assistance services (non-English)

Virtua provides free language services, including qualified interpreters, to people whose primary language is not English. The following Language Assistance Services Information is provided in multiple languages.

Patient Rights

As a patient in a New Jersey hospital, you have the right to:

Patient Responsibilities

Bioethics Committee

Advance Directives